Privacy Policy
Effective date: 11 October 2026
SHKUNSOFT INNOVATIONS operates WhatsApp Status, a portal for reviewing WhatsApp delivery updates and customer messages. This notice explains how the portal processes information received through the business's Meta WhatsApp integration and information used to access the portal.
Information we process
- WhatsApp activity: customer and business phone numbers, WhatsApp message identifiers, message timestamps, sent, delivered, read and failed statuses, and delivery error information.
- Customer messages: incoming text, supported button or list responses, reactions, message type, and references that link a reply to an earlier message.
- Portal accounts: authorized users' email addresses, password hashes and login sessions. Passwords are not stored in plain text.
- Technical records: IP addresses, request paths, request times, response status and operational error information used to run and secure the service.
The business's separate sending software sends its WhatsApp messages, which may include bills or documents. This portal receives delivery updates and customer messages from Meta; it does not download PDF or other media attachments or obtain the original outgoing message body from status updates. The business's underlying sales records are held separately from this portal.
How we use information
We use this information to identify message recipients, display delivery and read activity, review customer responses, investigate delivery failures, provide support, control portal access and maintain the service. The portal does not include advertising trackers or third-party analytics tools.
Who can access information
Portal message records are restricted to authorized business users and administrators. Hosting and infrastructure providers may process information as necessary to operate and maintain the service. WhatsApp and Meta process messages and related information through their own services; see the WhatsApp Privacy Policy. Information may also need to be disclosed where required by applicable law.
Storage and security
Portal records are stored in a PostgreSQL database on our server and included in restricted-access database backups. We use HTTPS, password-protected accounts, hashed passwords and webhook signature verification to protect access and validate incoming events. No system can guarantee absolute security.
Retention and deletion
Message history and database backups currently have no automatic expiry. Records remain stored until an authorized administrator removes them. You can request review, correction or deletion by contacting us below. We assess requests after verifying the requester and explain any information that must be retained for a legal obligation or legitimate operational need. Backup copies are managed separately and are not automatically removed when a live record is deleted; our response will explain how your request applies to those copies.
See our data-deletion instructions for how to submit a request. Deleting data from this portal does not itself delete copies held by WhatsApp, a recipient's device or separate business systems.
Cookies
The portal uses an essential session cookie for sign-in and account security. Login sessions normally last up to eight hours. The public privacy and data-deletion pages can be read without signing in and do not create a login session.
Contact and updates
For privacy questions or requests relating to this service, contact SHKUNSOFT INNOVATIONS at softwaresshkun@gmail.com. We may update this notice as the service changes and will revise the effective date shown above.